Custom phone case FAQ
Designing & ordering
Is the AI generation real, or a demo?
Real. Your description goes to a live image model and comes back as new artwork every time. Previews are free — you only pay to print.
Which phones do you make cases for?
54 models: iPhone 11 through iPhone 17 Pro Max, Galaxy S21 through S26 Ultra, and Pixel 6 through Pixel 9 Pro XL. See every model.
How much does a custom case cost?
Previewing is free. A printed Slim case is $24.99 and a Tough case is $34.99. US shipping is free.
What’s the difference between Slim and Tough?
Slim is a thin one-piece glossy shell. Tough is a sturdier dual-layer case. Both print edge to edge and work with wireless charging (no built-in MagSafe magnets).
Can I use my own photo?
Yes. Open “Use your own photo” in the studio, add the picture and describe a style. The AI restyles it into case artwork — an interpretation, not an exact photo print. How to make a case from a photo.
Can I add a name or initials?
Yes — put the text in quotes in your description, for example the initials "A.M." in gold script. Short names and initials print cleanest.
What makes it one-of-one?
Every design is generated fresh from your words (and photo, if you add one) with a random seed, so no two come out the same. We never sell your design to anyone else.
How fast does it ship?
Every case is printed to order and ships within 48 business hours. US delivery typically takes 3–7 business days after it ships. Shipping details.
What’s your return policy?
Free 30-day returns on fit, print and damage issues: if your case arrives damaged, misprinted or doesn’t fit the model you ordered, we remake it or refund you. Because every case is custom-made, change-of-mind returns aren’t accepted. Returns.
Do I need an account?
No. Previewing needs no signup. You enter an email only at checkout.
Is there anything you won’t print?
We don’t print explicit, graphically violent or hateful content, and our print partners don’t accept those either. Trademarked logos and characters aren’t a good idea either — describe an original design instead.
Gifting
Can I ship the case straight to them?
Yes. At checkout, enter their name and address as the shipping address. Every case ships free within the US.
Can I include a message?
Tick “This is a gift” at checkout to save a short message with your order. For a note they will definitely see, make a free gift reveal card — a link you can text them or a page you can print and tuck in a card.
I don't know their phone model. What now?
On an iPhone it's in Settings → General → About; on Android, Settings → About phone. If you can't ask without spoiling the surprise, check the back of their phone or a recent photo of it — the camera layout gives the model family away. We print for 54 iPhone, Galaxy and Pixel models.
How fast does it ship?
Each case is printed to order and ships within 48 business hours. US delivery typically takes 3–7 business days after it ships.
What if it doesn't fit or arrives damaged?
Free 30-day returns on fit, print and damage issues: we remake it or refund you, usually without you sending it back. Because each case is custom-made for one person, change-of-mind returns aren't accepted — see returns.
When should I order for the holidays?
We recommend ordering by December 14 for the best chance of US delivery by December 25. It's a recommendation, not a guarantee — carriers get busy in December.
Still stuck? support@casemorph.com
Your idea. Your case.
One sentence, about 15 seconds, printed for your exact phone.
Start designing — free